Reference is difficult. After receiving numerous sets of reference questions to answer in our 605 class, I have a newfound appreciation and respect for reference librarians. These librarians need to know a little bit about everything, and most importantly, they need to know how to find answers to questions that patrons have.
Questions can come in any shape or form. They may be simple, or they may involve in-depth research. Reference librarians may automatically know where to find the answer to these questions, but at times, they may have to dig through databases.
Before my reference class, I did not use databases or reference books if I needed to find answers to questions. Instead, I would Google everything. But, Google does not always provide a reliable or credible answer, so it is important to know what databases or books provide correct answers. After spending a semester in this class learning about different ways to search databases, directories, book and catalogues, I am more confident in my need to not use Google all the time.
Since October, I have been able to gain experience as an intern reference librarian for the Onondaga Historical Association. I literally get to man the reference desk for 5 hours every Saturday, waiting for members to come up and ask for help to questions. I was terrified my first day, hoping no one would come into the research center to ask me questions. Now, I want people to ask me questions. After helping members find answers they were looking for, I am comfortable conducting research and showing members how to find information.
One of the hidden treasures of reference is the fact that I’m learning along with the members. Reference librarians can add to their knowledge base and learn countless trivia. I’ve learn to expect the unexpected, and this makes each day unpredictable and exciting.
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